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- Solved: Premiere Pro Import/Export MP4 No Video Only Audio
Perform the following steps which create a test clip of color bars with a 1-kHz tone to determine which clips are missing sound during playback.
In the Project panel, double-click Bars and Tone. The Bars and Tone clip opens in the Source Monitor. Click the Play button in the Source Monitor or play the clip from Timeline.
If you do not hear the tone, then go to Sound is missing from all clips. If you do hear the tone, then go to Sound is missing from some clips. Your computer could have more than one device that can play back audio e. Set your preferred device as the system default sound playback device, and then verify that its volume is not muted or set low.
Use the Control Panel to check your default audio device and its volume setting. If you need additional help using the Control Panel to check these settings, use the following Microsoft Help links:. Open an Adobe Premiere Pro project that contains audio clips, video clips with audio, or a Bars and Tone clip. Or click the Settings button to open the Settings dialog box, and choose your default audio device.
Play a clip. If you still do not hear sound, then go back to Step 2 and try a different audio device. For best results, enable the device that you chose as the system default playback device in Task 1. Note: For more information on Premiere Pro audio drivers and audio hardware preferences, see Audio hardware preferences.
If you don't hear sound after completing the tasks above, then the driver for your computer's sound card could be out-of-date. Many sound card manufacturers frequently update their software drivers. Contact the manufacturer of your sound card or the manufacturer of your computer for an updated driver, or download one from the manufacturer's website. When you have updated the driver, repeat the solutions above. If sound is missing only from certain clips or only from clips in a certain project, then do the following tasks in order:.
In the Timeline panel, look at the box at the far left or far upper left of each audio track's header. If no speaker icon appears in this box, then the track is disabled. To enable a disabled audio track, click in the box. A speaker icon appears. In the illustrated example below, the speaker icon circled indicates that the Audio 1 track is enabled. On the right side, the empty box indicates that the Audio 1 track is disabled:.
Use the Audio Mixer or Timeline panel to determine if an audio track is muted or has low volume, and to increase the volume if necessary. If the M next to any of the tracks is highlighted, the audio is muted.
Click M to turn sound on. Check for muted or low-volume tracks. Verify that individual clip's volume is not muted or low. Also verify that individual clips are not disabled. For instructions, see Enable or disable a clip. If you completed the steps above and you still don't hear sound, the problematic clips could have been encoded with an incompatible codec. Codecs are algorithms for compressing audio and video data. Many different codecs exist.
Sometimes, Adobe Premiere Pro can't decode files that were encoded with a poorly designed codec or a codec that is not installed on your computer. You can download third-party codecs from codec publishers' websites. If the codec used to create the clips isn't available as a QuickTime component, use other software to transcode them with a different audio-encoding format. Then, import the transcoded files into Adobe Premiere Pro. Sometimes, when you import the footage the footage may missing audio or video.
To know more about this issue, see the KB article, No sound during playback. Legal Notices Online Privacy Policy. Buy now. No sound during playback Search. Adobe Premiere Pro User Guide. Select an article: Select an article:. On this page Issue: No sound during playback in Premiere Pro Determine which clips have no sound Sound is missing from all clips Sound is missing from some clips. Troubleshooting sound playback issues no sound in Premiere Pro.
Issue: No sound during playback in Premiere Pro. To fix this problem, you must first determine which clips have no sound during playback. Determine which clips have no sound. Create a project.
Sound is missing from all clips. If sound is missing from all clips in all projects, then do the following tasks in order:. Choose a system default audio device and check its volume. Mac OS. Click OK. Windows Adjust the audio hardware driver settings in Adobe Premiere Pro. Click OK to close the Preferences window. If you still do not hear sound, then go back to Step 2 and try a different driver. Sound is missing from some clips. Check for disabled audio tracks Premiere Pro CS6.
Audio track enabled left , disabled right. Check for muted or low track volume. In the Timeline panel, look at the box at the left. Check for muted, low-volume, or disabled clips. Check for clips with incompatible codecs.
Missing audio or video in the footage.
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